Effective from: 01/07/2019
Please note that the Website is intended for use by residents of the Republic of Ireland and Northern Ireland only, whilst the user is in these territories. It is not applicable to residents of other countries because the law in other countries may restrict the distribution of the information and products on the Website. For the avoidance of doubt none of the information on the Website constitutes an offer to contract in any country in which it is accessed, including (without limitation), the Republic of Ireland and Northern Ireland.
AXA may but shall not be obliged to update the Website from time to time or discontinue the Website or any part of it entirely without notice to you. AXA will not be obliged to maintain or provide support to you in connection with your use of the Website.
The Website is provided by AXA Insurance dac ("AXA"), a company limited by shares incorporated in the Republic of Ireland under company number 136155 and whose registered office is at Wolfe Tone House, Wolfe Tone Street, Dublin 1, Ireland.
The Website may contain hypertext or other links to websites operated by other third parties. The responsibility for those websites belongs to the third parties who are identified as operating those websites. Separate terms and conditions will apply to those websites and you are encouraged to read those if you access those links.
Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator's public online search service. We reserve the right to revoke these exceptions either generally or in specific instances.
Charges in respect of data transferred to and from the Website may be applied by your internet or mobile network provider. You and not AXA shall be responsible for all such charges.
AXA will endeavour to ensure that the Website is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the Website is unavailable for any time or for any period. AXA will have the right to suspend access to or withdraw this Website temporarily or permanently and without notice.
AXA will not be liable for any loss or damage arising in contract‚ tort (including negligence) or otherwise if the Website is unavailable or suspended for any reason.
The information contained on the Website is provided for information purposes only and AXA will endeavour to ensure that it is accurate at the date of publication. However‚ there may be circumstances in which errors occur within the information. Consequently, AXA makes no warranty or guarantee as to the accuracy of any information on the Website and does not accept liability for any errors or omissions within it.
Commentary and other materials posted on the Website is not intended to amount to advice on which reliance should be placed. AXA accepts no responsibility or liability arising from any reliance placed on such materials by you or by any third party who may be informed by any of its contents.
AXA will take all reasonable steps to ensure that any information you provide via e-mail and / or via the Website is kept secure. However, due to the nature of the Internet‚ the security of electronic communications cannot be guaranteed. Consequently, the privacy of your data in such communications cannot be guaranteed. There is no guarantee that any electronic communications that you send to us will be received by us.
USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" BASIS.
AXA SHALL NOT BE LIABLE FOR ANY LOSS OF USE, PROFITS, SAVINGS OR DATA OR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSSES, WHETHER SUCH LOSSES ARISE IN CONTRACT, NEGLIGENCE OR TORT, INCLUDING WITHOUT LIMITATION, ANY LOSSES IN RELATION TO YOUR USE OF, RELIANCE UPON OR INABILITY TO USE THE WEBSITE.
ALL IMPLIED WARRANTIES, TERMS AND CONDITIONS RELATING TO THE WEBSITE (WHETHER IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE), INCLUDING (WITHOUT LIMITATION) ANY WARRANTY, TERM OR CONDITION AS TO ACCURACY, COMPLETENESS, SATISFACTORY QUALITY, PERFORMANCE, FITNESS FOR PURPOSE OR ANY SPECIAL PURPOSE, AVAILABILITY, NON-INFRINGEMENT, INFORMATION ACCURACY, INTEROPERABILITY, QUIET ENJOYMENT AND TITLE ARE, AS BETWEEN AXA AND THE USERS OF THE WEBSITE, HEREBY EXCLUDED.
AXA DOES NOT WARRANT OR REPRESENT THAT THE WEBSITE IS FREE OF VIRUSES OR TECHNICAL DEFECTS OF ANY DESCRIPTION‚ AND ACCEPTS NO RESPONSIBILITY FOR ANY TECHNICAL PROBLEMS ARISING FROM YOUR USE OF THE WEBSITE.
AXA WILL NOT BE HELD LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ON ANY WEBSITE LINKED TO IT.
AXA, its group companies, affiliates and service providers own the copyright and all other intellectual property rights existing on or within the Website, including (without limitation) the AXA logo, all information, text, images, graphics, the selection and arrangement thereof, and all source code, software compilations and other material (the "Material"). All such rights are reserved and you may not reproduce the Material without AXA’s prior written consent.
You are not permitted to download‚ print‚ redistribute or extract any information from the Website other than for your personal‚ non-commercial use and not for any purpose that damages our reputation or takes advantage of it.
You are not permitted to modify, edit, vary, copy, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Material or any part thereof without prior written permission. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You may link to www.axa.ie or www.axani.co.uk, provided you do so in a way that is fair and legal does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
The Website must not be framed on any other website, nor may you create a link to any part of our website other than www.axa.ie or www.axani.co.uk. AXA reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on the Website.
AXA accepts no responsibility or liability to any third party in relation to the content or accuracy of any information or materials posted by you onto the Website or any information posted on external websites. AXA retains the right to remove any information or materials posted by you on the Website if such information or material is or is likely to be offensive, illegal, harmful or threatening and / or belongs to someone else. Unless otherwise stated any views expressed are of individuals contributors and not of AXA.
You must not misuse the Website by knowingly introducing viruses, trojans, worms or other material which is malicious or harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.
If you attack the Website you may be committing a criminal offence. We may report any such offence to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them.
If you are not happy with the service you received, do not hesitate to let us know.
For a complaint about your policy, contact your local AXA Insurance branch. For a complaint about your claim, contact our claims action line on 1890 24 7 365. If we cannot sort out your complaint, you can contact our Customer Care Department on 1890 211 850 or: E-mail: email@example.com; or: write to AXA Insurance, Customer Care Department, Freepost, Dublin. If you are not satisfied with the way we have dealt with your complaint, you may be able to refer your complaint to Financial Services and Pensions Ombudsman's Bureau.
You can refer your complaint to: the Financial Services and Pensions Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo Call: 1890 88 20 90 or 00353 1 567 7000. Fax: 00353 1 662 08 90. E-mail: firstname.lastname@example.org Website: https://www.fspo.ie.
For a complaint about your policy, contact your local AXA Insurance branch or AXA Insurance at 0345 828 2822. For a complaint about your claim, contact our claims action line on 0345 828 2823. If your complaint cannot be resolved at this stage, you can contact our Customer Care Department on 0800 039 1970 or write to: AXA Insurance, Freepost BEL 2531, Belfast BTI 1BR or E-mail: email@example.com. If you are not satisfied with the way we have dealt with your complaint, you may be able to refer your complaint to the Financial Ombudsman Service.
You can refer your complaint to: the Financial Ombudsman Service, Harbour Exchange Square, E14 9SR. Telephone: 0800 023 4 567 or 0300 123 9 123. Fax: (020) 7964 1001. E-mail: firstname.lastname@example.org Website: www.Financial-Ombudsman.org.uk.
The European Commission has also provided an Online Dispute Resolution Service for logging complaints. To use this service please click here: http://ec.europa.eu/odr.
At AXA we are doing our best to go green; therefore we have a paperless option for all our online transactions. This means that by paying online you will automatically be opted in to receive all your documentation electronically through your own MyAXA account.
Once you've purchased your insurance on our website, your documentation will appear on the confirmation screen. You can print your documents there and then.
Customers who register for a MyAXA account can make all sorts of changes to their policies day or night and access their new documents instantly! It’s a quick and easy way to manage your AXA Motor and Home policies at a time that's convenient for you.
After you purchase your insurance, we'll send you an email with all the details of what to do next and how to register for MyAXA - make sure the email address you have provided is correct so you don't miss out on this important correspondence.